No. 33, Haitian Second Road, Nanshan District, Shenzhen, 518054


Frequently Asked Question

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Frequently asked questions from our investors worldwide

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Q: What are cryptocurrencies?

A cryptocurrency is a digital asset designed to work as a medium of exchange that uses cryptography to secure its transactions, to control the creation of additional units, and to verify the transfer of assets. Cryptocurrencies are a type of digital currencies, alternative currencies and virtual currencies. Cryptocurrencies use decentralized control as opposed to centralized electronic money and central banking systems. The decentralized control of each cryptocurrency works through a blockchain, which is a public transaction database, functioning as a distributed ledger.

Q: How long until my deposit shows in my Tencent Holdings Limited account?

When you make a deposit, it may take some time for your money to arrive with us, normally within an hour but be rest assured that we will allocate your deposit as soon as it arrives.

Q: How can i cancel a pending withdrawal?

If you wish to cancel a withdrawal, please contact customer support as soon as possible. If the funds have not been debited from your trading account, you may be able to cancel the transaction as it may still be in process. However, if the funds have been debited from your trading account, the withdrawal may already have been processed.

Q: What are Tencent Holdings Limited deposit methods?

A: For deposit you can use any of the methods specified on our website. Deposits can be made via Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, Tron and Perfect Money.

Q: Do i have to pay tax on any withdrawal?

A: Tencent Holdings Limited doesn't withhold any taxes. However, as a customer, it is your responsibility to follow the taxes requirements in your jurisdiction.

Q: Do i have to download any software for trading?

A: There is no need to download something before you can start trading with Tencent Holdings Limited . All you need to do is register and deposit funds into your account and you’ll be ready to trade.

Q: How can i open an account?

A: To register, click on ‘Register’ and enter the required information. Please make sure the data you submit is correct and up to date. In the future it will simplify withdrawal process.

Q: How long until my withdrawal is processed?

A: All of your Tencent Holdings Limited withdrawals are processed automatically within 10min - 48 hours of requesting for withdrawal.

Q: Do you have a referral program?

A: Yes we do. We offer 5% referral bonus to investors, and 12% referral bonus to representatives.