Frequently asked questions from our investors worldwideJoin Us
A cryptocurrency is a digital asset designed to work as a medium of exchange that uses cryptography to secure its transactions, to control the creation of additional units, and to verify the transfer of assets. Cryptocurrencies are a type of digital currencies, alternative currencies and virtual currencies. Cryptocurrencies use decentralized control as opposed to centralized electronic money and central banking systems. The decentralized control of each cryptocurrency works through a blockchain, which is a public transaction database, functioning as a distributed ledger.
When you make a deposit, it may take some time for your money to arrive with us, normally within an hour but be rest assured that we will allocate your deposit as soon as it arrives.
If you wish to cancel a withdrawal, please contact customer support as soon as possible. If the funds have not been debited from your trading account, you may be able to cancel the transaction as it may still be in process. However, if the funds have been debited from your trading account, the withdrawal may already have been processed.
A: For deposit you can use any of the methods specified on our website. Deposits can be made via Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, Tron and Perfect Money.
A: Tencent Holdings Limited doesn't withhold any taxes. However, as a customer, it is your responsibility to follow the taxes requirements in your jurisdiction.
A: There is no need to download something before you can start trading with Tencent Holdings Limited . All you need to do is register and deposit funds into your account and you’ll be ready to trade.
A: To register, click on ‘Register’ and enter the required information. Please make sure the data you submit is correct and up to date. In the future it will simplify withdrawal process.
A: All of your Tencent Holdings Limited withdrawals are processed automatically within 10min - 48 hours of requesting for withdrawal.
A: Yes we do. We offer 5% referral bonus to investors, and 12% referral bonus to representatives.